Return & Refund Policy


Last Updated: August 4, 2026

At Central Mall, customer satisfaction is our priority. If you receive a damaged, defective, or incorrect product, we're here to help. Please read our Return & Refund Policy carefully before making a purchase.

📦 Return Eligibility

You may request a return or exchange if:

  • You receive a damaged or defective product.

  • You receive the wrong item.

  • The product is incomplete or has missing parts.

To be eligible, you must contact us within 24 hours of receiving your order and provide clear photos or videos of the product and its packaging.

🚫 Non-Returnable Items

Returns or exchanges will not be accepted if:

  • The product has been used, damaged, or altered by the customer.

  • The original packaging, tags, or accessories are missing.

  • The return request is made after 24 hours of delivery.

  • The customer changes their mind after placing or receiving the order.

💰 Refund Policy

Once we receive and inspect the returned product, we will notify you of the status of your refund.

If your refund is approved:

  • The refund will be processed within 5–7 business days.

  • Refunds will be issued through the appropriate payment method or bank transfer, depending on the original order and refund arrangement.

🔄 Exchange Policy

If you receive a damaged, defective, or incorrect item, we will gladly replace it with the same product (subject to stock availability).

If the same item is unavailable, we may offer:

  • A similar replacement product, or

  • A full refund.

🚚 Return Shipping

If the return is due to our mistake (wrong, damaged, or defective item), Central Mall will bear the return shipping cost.

If the return is requested for any other reason, the customer will be responsible for the return shipping charges.

❌ Order Cancellation

  • Orders can be cancelled before they are shipped.

  • Once an order has been dispatched, it cannot be cancelled.

📞 Need Assistance?

If you have any questions regarding returns or refunds, please contact our support team.

Central Mall

📧 Email: centrallmall.pk@gmail.com

🇵🇰 Service Area: Pakistan

We are always happy to assist you and ensure the best shopping experience.

❤️ Thank You for Shopping with Central Mall

Thank you for choosing Central Mall. We value your trust and are committed to providing quality products, reliable service, and excellent customer support.